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Terms of Service

Last updated: 10 November 2026

By using this website or placing an order with Crown Garden you agree to these terms.

Orders

  • Placing an order online requires signing in with Google. You can also order by WhatsApp or phone.
  • An order is confirmed when we contact you to confirm it. We may decline or cancel an order (for example, if an item is unavailable or the address cannot be served); any payment received for a cancelled order will be refunded.

Prices

Prices are in Pakistani Rupees (PKR). The price charged is the one shown on the site when you order, verified by our system at the time of ordering. Delivery fees are calculated as described in our Shipping Information.

Product appearance and substitutions

Flowers are natural and seasonal; photos are illustrative. If a particular flower, colour or container is unavailable, we may substitute items of similar style and equal or greater value.

Delivery

We deliver within Islamabad and Rawalpindi, up to 40 km from I-8 Markaz. Please provide accurate recipient details; we are not responsible for delays caused by incorrect or incomplete information.

Payments

We accept Cash on Delivery and Bank Transfer. Card payment, when enabled, is processed by a third-party payment gateway on its own secure page. Bank transfer orders may be prepared after payment is confirmed.

Returns and refunds

See our Return & Refund Policy.

Accounts

You are responsible for activity on your account. Do not misuse the website or attempt to access data that is not yours.

Age and permitted use

Signing in with Google, checkout and newsletter signup require confirmation that you are 13 or older. Newsletter emails go to your Google account address after you subscribe while signed in; there is no separate email signup box. If you cannot enter a binding purchase agreement yourself, ask an adult to arrange the purchase. Do not submit code, spam, unlawful content or another person's details without permission.

Events Decor references

Event, fashion, beauty and equipment listings are planning references, not proof of inventory or ownership. Sample PKR prices and availability require confirmation. A quote request is not a booking or payment. Final scope, venue, timings, suppliers, payment and cancellation terms must be agreed before a booking is confirmed. Reference photos do not imply endorsement by the pictured people, venues or photographers.

Copyright enquiries

Wikimedia reference photo credits and licence links are provided with the images. Images may be cropped/resized; applicable Creative Commons licences continue to apply. For copyright concerns, contact Crown Garden on +92 300 5564122 or at I-8 Markaz, Islamabad, Pakistan. We do not claim to have a registered US DMCA designated agent.

Business and applicable context

Crown Garden is operated by Muhammad Ali Durrani from Islamabad, Pakistan, primarily for Pakistan and overseas Pakistani customers. These terms do not claim US incorporation and do not exclude mandatory consumer rights that apply to your purchase.

Changes

We may update these terms from time to time. The version on this page applies to orders placed after it is published.

Contact us

CROWN GARDEN. Flower, Cakes & Gift — i vista plaza, Street 8, I-8 Markaz, Islamabad 46000, Pakistan (Located in Vista). Open daily 8:00 AM – 12:00 AM (midnight). Phone / WhatsApp: +92 300 5564122.