Frequently Asked Questions
Last updated: 10 November 2026
Where do you deliver?
Within Islamabad and Rawalpindi, up to 40 km from our shop at i Vista Plaza, I-8 Markaz, Islamabad. Set your location on the map at checkout and we check it automatically.
How much is delivery?
Free within 3 km of our shop. Beyond 3 km it is Rs 27 per km on the full distance, rounded to the nearest rupee (for example 10.4 km = Rs 281). The fee is shown before you place your order.
Do you offer same-day delivery?
Yes, same-day delivery is available for many orders. We confirm the delivery time with you by phone or WhatsApp after you order. Custom arrangements and cakes may need extra time.
Can I order a custom bouquet or arrangement?
Yes. Custom orders are welcome — message us on WhatsApp with your idea, colours, budget and date, and we will confirm what we can make.
Which payment methods do you accept?
Cash on Delivery and Bank Transfer. Card payment through a secure hosted payment page is being set up and will appear at checkout once it is live. We never ask for card numbers on this website.
How do I track or change my order?
Signed-in customers can see their orders under My Account. For updates or changes, message us on WhatsApp or call +92 300 5564122 with your order number.
How fresh are the flowers?
Our flowers are sourced fresh and hand-arranged for each order. Put them in clean water as soon as they arrive and keep them away from direct heat to make them last longer.
What if something is wrong with my order?
Contact us on the day of delivery, ideally with a photo. See our Return & Refund Policy for details.
Are you open now?
We are open daily from 8:00 AM to 12:00 AM (midnight). You can reach us on +92 300 5564122.
Still have a question? Message us on WhatsApp or read our Shipping Information.
Contact us
CROWN GARDEN. Flower, Cakes & Gift — i vista plaza, Street 8, I-8 Markaz, Islamabad 46000, Pakistan (Located in Vista). Open daily 8:00 AM – 12:00 AM (midnight). Phone / WhatsApp: +92 300 5564122.