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Crown Garden – Flower, Cake & Gifts

Return & Refund Policy

Last updated: 10 November 2026

Perishable items

Fresh flowers, cakes and other perishable items cannot be returned once delivered. If something is wrong with your order, please contact us on WhatsApp or phone on the day of delivery, ideally with a photo, so we can look into it quickly.

Damaged, wrong or missing items

If your order arrives damaged, is not what you ordered, or is missing items, we will review it and offer a suitable remedy — for example a replacement, a re-delivery, or a full or partial refund — depending on the situation.

Non-perishable gifts and jewellery

Unused non-perishable items in their original packaging may be returned or exchanged if you contact us soon after delivery. Personalised or custom-made items cannot be returned unless they are faulty.

Cancellations

  • You can ask to cancel an order before we start preparing it. Contact us as soon as possible on WhatsApp or phone.
  • Custom orders and cakes may not be cancellable once preparation has begun.

How refunds are paid

  • Bank transfer payments are refunded by bank transfer to the account you specify.
  • Card payments (when available) are refunded to the original card through the payment gateway; the time it takes to appear depends on your bank.
  • Cash on delivery orders are refunded by bank transfer or as agreed with you.

Contact us

CROWN GARDEN. Flower, Cakes & Gift — i vista plaza, Street 8, I-8 Markaz, Islamabad 46000, Pakistan (Located in Vista). Open daily 8:00 AM – 12:00 AM (midnight). Phone / WhatsApp: +92 300 5564122.